Nuclear Medicine Service Agreements
NIS offers a wide variety of services to its customers; from providing nuclear medicine accessory products, hotlabs, new and refurbished equipment, to providing personalized service to multi-vendor gamma cameras. NIS provides and alternative to the large OEM organizations. Putting the customer back into customer service is not our goal, it's our standard. With Southwestern Imaging, you will experience the service and uptime you desire and deserve. We provide experienced OEM trained field service engineers. Nuclear medicine is our passion and focus, allowing us to deliver customized solutions that enhance the quality of your care, increase your productivity and improve your financial performance.
- Increase equipment uptime
- Improve productivity
- Lower cost of ownership
- Extend system lifetime
- Maintain peak clinical performance
| Features | Platinum | Gold |
|---|---|---|
| Hours of Coverage | 8-8 | 8-5 |
| Labor | Included | Included |
| Priority Response | Included | Included |
| Parts | Included | Included |
| Parts Delivery | 24 Hr | 24 Hr |
| Uptime Guarantee | 98% | 95% |
| Penalty for Uptime Guarantee | 2weeks | 2weeks |
| PM(s) /QAA | 2 | 2 |
| Initial Response Time | 1Hr via Phone | 1Hr via Phone |
| On Site Response | 8Hrs | 24 Hrs |
| Technical Phone Support | Yes | Yes |
| Clinical Phone Support | Yes | Yes |
| Operating Software Updates | Yes | Yes |
| Reliability Upgrades (ECO) | Yes | Yes |
| Options Discount | 20% | 10% |
| Weekend/Holiday Rate Discounts | 25% | 10% |
| Applications Training | 1Day! | Yr Purchase |
| PMT Coverage | Yes | Yes |
| UPS Coverage | Yes | Yes |
| Cracked Crystal | No | No |
| Crystal Yellowing | Yes | Yes |
| Ivy Gate Coverage | Yes | Yes |
| Normal hours: 8-5 | No charge | No charge |
| After-hours | $225/hr | $275/hr |
| Weekend/Holiday | $325/hr (2 hr min) | $400/hr (2 hr min) |
Request More Information, Get a Quote or call (832) 467-4404